OCS Consulting provides a full range of Application and Technical Support Services

Application Support Services

For over 35 years OCS Consulting have been assisting organisations in running efficient and effective application support functions. In this time, OCS has gained an understanding that the roles in this area require a wide variety of skills. Technical knowledge is clearly important but almost of equal importance are the communication, management and customer service skills required to manage and resolve not just the issue but the impact of the issue on the business users also.

OCS provides a range of services to assist organisations in Application Support, namely:

  • Full Service Managed Application Support (on-site or off-site)
  • Any combination of service levels from Helpdesk to 3rd line services
  • Provision of resources, consultants to client teams across 1st, 2nd or 3rd line.

Application Support Analysts

Application Support Analysts are a unique combination of problem solvers with strong all round technical skills, personable and have excellent communication skills. These analysts are the success factor in delivering a great service and at OCS we believe our consultants and the characteristics we value make our employees exceptional in this area.  As with all OCS' resourcing services, OCS employees come with the added advantage that they remain with us long after the assignment ends and therefore investment in their unique client knowledge is retained and can be used time again.

Application Support Services

Built around our Application Support Analysts, OCS have developed a very flexible mix of managed service options for our clients:

Support Levels

  • Helpdesk / 1st line
  • 2nd line Application or Operational Support
  • 3rd specialist technical support for Applications / Technology or 3rd party
  • Full Managed Service

Service Level Agreements (SLAs)

  • Incident categories
  • Standard and tailored support procedures

Helpdesk Facilities

  • Incident logging, tracking and reporting
  • Client review of incident statuses via the web
  • Communication via phone and/or email

Incident Resolution

  • Program faults
  • Data problems
  • Performance issues

Extended SLAs and Call-offs

  • Planned maintenance/support
  • Data problems
  • Enhancement services

Case Studies

Give us a try

Over three decades of providing Application Support gives OCS a pedigree ideally suited to working in this area. So, if you're thinking about how to maintain and support your applications within your business, please contact James either by email: info@ocs-consulting.com or call +44 (0) 20 8731 4335.